PEDCO
Process Improvement Service

Turn experience from real work into reusable process knowledge.

PEDCO captures experience from customer endeavors as reusable process knowledge — proposing corresponding process changes, collecting examples, and embedding customer-specific extensions into the process framework.

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From local practice to organizational process
  1. One endeavor solves a problema useful practice, a workable template, a concrete example
  2. Structured as reusable know-hownot left as local tribal knowledge
  3. Embedded in the process frameworkprocess changes · examples · customer-specific extensions
A visible mechanism for practitioners to contribute experience.
Overview

Good practices are discovered locally — and usually stay there.

Teams solve problems, create useful examples, or improve a practice, but the wider organization never benefits. The Process Improvement Service does more than record a practice: it proposes corresponding process changes, collects examples, and embeds customer-specific extensions into the framework.

Objective

Transfer practical experience from individual endeavors into the organizational process so that the wider community can benefit.

How the service works

Five steps from experience to embedded process.

  1. Capture experience

    Identify useful practices, examples, and lessons from real endeavors.

  2. Structure the know-how

    Turn the experience into reusable process knowledge rather than leaving it as local tribal knowledge.

  3. Propose process changes

    Identify where the process framework should change to reflect the learning.

  4. Add examples

    Use concrete examples to make the process easier for others to understand and apply.

  5. Embed approved extensions

    Incorporate the customer-specific improvement into the process framework.

Deliverables — depending on scope
  • Captured best practices
  • Examples
  • Proposed process changes
  • Customer-specific extensions
  • Updated process content
  • Contributor feedback
Broader recurring loop
Continuous Improvement Service

Adds multiple evidence sources, root-cause and impact analysis, governed approval, propagation, and before / after measurement. The services can be combined.

Benefits
  • Transfer experience from endeavors into the process framework cost-effectively.
  • Let the wider organization benefit from local learning.
  • Make know-how easier to exchange.
  • Give employees a visible mechanism to contribute experience.
  • Build a process framework that evolves from real practice.

Make local learning available to the whole organization.

Book a walkthroughAll Assurance & Continuous Improvement services