Give your administrators the capability to own the environment.
Administrators need more than basic user management. Depending on their responsibility, they may need to manage structures, permissions, configuration, integrations, content, and governance.
Successful platform adoption depends on clear internal ownership.
Administrator Enablement prepares the customer's nominated administrators to take increasing ownership of the Applied SAFe® Platform environment.
Build the internal capability required to configure and govern the platform without depending on PEDCO for routine administration.
Focused on the actual responsibilities of the nominated team.
- Tenant and organization configuration
- User and role administration
- Access and permission concepts
- Process configuration
- Standards and regulatory content
- Scopes and applicability
- Integration configuration
- Operational monitoring
- Governance responsibilities
- Change management
- Escalation and support model
Five steps from responsibilities to confirmed readiness.
Define administrator responsibilities
Clarify which responsibilities stay with PEDCO and which the customer intends to own.
Train on the relevant platform areas
Focus enablement on the actual administrative responsibilities of the nominated team.
Work through real configuration
Use customer-specific examples rather than training only on generic demonstrations.
Transfer operational ownership
Move routine tasks to the customer administrators with agreed escalation paths.
Confirm readiness
Review open questions, documentation, and remaining dependencies.
- Administrator training
- Role and responsibility definition
- Customer-specific walkthroughs
- Administration guidance
- Handover checklist
- Support and escalation model
- Own routine administration internally.
- Train on your own configuration, not a demonstration tenant.
- Make the escalation path explicit before you need it.
- Reduce dependency on external support for day-to-day change.