Understand where your process performance stands relative to peers.
A comparative, anonymous metric service that relates your process metrics to peers or to the broader available PEDCO benchmark population.
A trend tells you the direction. It does not tell you the level.
An internal metric can show whether performance is changing. It does not necessarily tell an organization whether the level itself is strong or weak. Benchmarking supplies that external reference.
Provide external context for process-efficiency metrics and support evidence-based improvement decisions.
Four steps from metric selection to interpretation.
Define the comparable metrics
Identify the measures suitable for benchmarking.
Establish the comparison set
Use the relevant anonymous peer or broader benchmark population where available.
Compare performance
Position the organization's metrics relative to the comparison group.
Interpret the findings
Use the results to understand strengths, weaknesses, and potential improvement priorities.
- Selected benchmark metrics
- Anonymous comparison results
- Relative performance view
- Interpretation of strengths and weaknesses
- Input to improvement decisions
Benchmarking requires comparable measures. The metric service defines and collects them.
- Compare process performance with peers.
- Gain external context for the organization's own metrics.
- Strengthen the evidence behind a process SWOT view.
- Provide a more relevant basis for project or process improvement decisions.