Work-product quantities
The quantity of work products expected by the work-product model.
Process Metric Service
Measure the process — and question what the numbers actually mean.
PEDCO surveys individual projects or an entire portfolio using the available process information. The service does not only count work products: it examines whether those outputs are meaningful and feasible, and involves the people responsible where results are unclear.
148work products produced across the portfolio
Are they useful?expected by the work-product model · feasible to produce · serving the intended process outcome
Overview
Metrics are useful only when the work behind them serves a real purpose.
The Process Metric Service measures the selected process and work-product indicators, then interprets them: are the outputs meaningful, are they feasible, and does the metric reflect the intended process outcome? Where results are ambiguous, the responsible people are involved to understand the context behind the number.
Objective
Create a more useful view of process performance by combining quantitative measures with interpretation of the work products behind them.
Metrics can include
Four families of measurement.
Derived metrics
Ratios and relationships between work products.
Process metrics
Changes in process-related metrics over time.
Product metrics
Measurements of work products associated with a product or application independently of a specific project.
How the service works
Five steps from scope to improvement candidates.
Define the measurement scope
Select projects, portfolios, work products, and questions to analyse.
Collect the metrics
Measure the selected process and work-product indicators.
Interpret the results
Examine whether the outputs are actually useful and whether the metrics reflect the intended process outcome.
Investigate questionable findings
Discuss ambiguous results with the responsible people where necessary.
Use the findings for improvement
Connect recurring patterns to potential process, governance, or execution improvements.
Deliverables
- Agreed metric set
- Project or portfolio measurements
- Trends and derived indicators
- Qualitative observations where relevant
- Improvement candidates
Next question
Process Benchmarking Service
An internal metric shows whether performance is changing. Benchmarking tells you whether the level itself is strong or weak.
Benefits
- Move beyond counting artifacts.
- Understand whether work products serve their intended purpose.
- Observe changes in process behavior over time.
- Compare project-level and product-level perspectives.
- Use measurement as an input to process improvement.