Platform orientation
Getting around the product and the concepts behind it.
- Navigation
- Operating-model concepts
- User roles
- Core workflows
- Finding and using process information
Product Training
Give each role the knowledge it needs to use the platform effectively.
A process owner needs customization and governance. A quality manager focuses on requirements, mappings, and findings. An auditor needs assessment and evidence. Practitioners need to find the process that applies to them.
Process ownercustomization and governance
Quality managerrequirements, mappings, findings, improvement
Internal auditorassessment and evidence capabilities
Practitionerfinding the process that applies to their context
Engineering teaminteraction through Copilot or connected tools
Overview
Different users interact with the platform for different reasons.
Product Training provides role-relevant enablement around the platform and its operating-model concepts — including where AI is used and where human decisions remain required.
Objective
Help users understand both how to use the product and how its capabilities fit into their responsibilities.
Training can cover
Six areas, at the depth each audience needs.
Process and operating-model capabilities
What the model contains and how it resolves.
- Applied SAFe® baseline
- Customization
- Process structure
- Work products
- Roles
- Practices
- Tailoring
- Effective process
Compliance
Connecting obligations to the process that satisfies them.
- Standards and requirements
- Applicability
- Process mappings
- Gaps
- Findings
- Recommendations
Assurance
Running an assessment and handling what it produces.
- Assessment scopes
- Process analysis
- Document review
- Evidence
- Reports
- Improvement handling
AI capabilities
Where AI assists, and where it stops.
- Copilot
- AI-assisted analysis
- Recommendations
- Responsible human review
- Where human decisions remain required
Agentic Engineering
What the model gives an engineering agent.
- Effective-process context for agents
- Skills
- Rules
- Hooks
- Definition of Done
- Authority
- Provenance
Delivery format
Configured for different audiences and levels of depth.
- End-user orientation
- Process-owner training
- Quality / compliance training
- Auditor training
- Advanced product workshops
- Role-specific enablement
Deliverables
- Agreed training scope
- Training sessions
- Role-specific learning material where included
- Exercises or walkthroughs
- Q&A
- Follow-up recommendations
Benefits
- Train each role on what it actually has to do.
- Make the operating-model concepts land, not just the buttons.
- Be explicit about where AI assists and where it does not decide.
- Build internal capability rather than reliance on external support.
Pairs with
Administrator Enablement
Users learn to work in the environment; administrators learn to own it.